Privacy Policy

1. Scope of Application

2. Personal Information We Collect

2.1 Personal Information Voluntarily Provided by You

1. Registration and Login: When you register and log in to an account on this Official Website, you may need to provide your mobile phone number, email address, password and other information. We will verify your identity through SMS verification codes, email verification and other means to ensure account security.
2. Consultation and Feedback: When you consult about product and service-related issues or put forward opinions and suggestions through the online consultation, message feedback, Contact Us and other functions of this Official Website, you may need to provide your name, mobile phone number, email address and other contact information for us to communicate with you and respond to your needs in a timely manner.
3. Reservation and Registration: When you make product reservations, event registrations, trial applications and other operations through this Official Website, you may need to provide your name, mobile phone number, contact address, ID card number (if real-name authentication is required) and other information for us to arrange relevant services and verify your identity information.
4. Other Voluntary Submissions: When you voluntarily upload an avatar, fill in personal information, participate in questionnaire surveys on the Official Website and the like, we will collect the corresponding information you submit.

2.2 Personal Information Automatically Collected by Us

1. Device Information: Including the model of the device you use, operating system version, device identifiers (such as IMEI, MAC address), browser type, resolution and the like, which is used to adapt to different devices and ensure the normal operation of the Official Website on your device.
2. Access Information: Including your access time, access address, browsed pages, stay duration, click records, IP address and the like, which is used to analyze the access data of the Official Website, optimize page layout, improve browsing experience, as well as troubleshoot faults of the Official Website and ensure network security.
3. Cookie and Related Technical Information: A Cookie is a small text file that helps the Official Website identify your access status and remember your preference settings (such as language selection). You may refuse or delete Cookies through browser settings, but refusing Cookies may affect the normal use of some functions of the Official Website. We will not collect your sensitive personal information through Cookies.

2.3 Information Not Collected by Us

3. Purposes of Using Personal Information

1. Providing Core Services: Including account registration and login, consultation reply, reservation services, event organization, product push (if necessary) and the like, to ensure that you can normally use all functions and services of this Official Website.
2. Optimizing the Experience of the Official Website: Optimize the page design, function layout and content display of the Official Website according to your access behavior and usage preferences, so as to provide you with a browsing and usage experience that better meets your needs.
3. Ensuring Information Security: Used to identify abnormal access behavior, troubleshoot network faults, prevent fraud risks, and protect the security of your account and personal information.
4. Compliance and Rights Protection: Used to respond to the requirements of laws, regulations and administrative organs, handle your complaints and disputes, and safeguard the legitimate rights and interests of you and this Official Website.
5. Other Purposes with Your Consent: If we need to use your personal information for purposes not listed in this Policy, we will explain the matter to you in advance and obtain your explicit consent.

4. Storage and Protection of Personal Information

4.1 Storage Methods and Periods

1. Storage Methods: We will store your personal information on servers that comply with the requirements of national laws and regulations, including our own servers and cooperative third-party cloud service providers (such as Alibaba Cloud, Tencent Cloud and the like). All servers adopt encryption protection measures to prevent information leakage, tampering and loss.
2. Storage Periods: We will only store your personal information for the period necessary to achieve the intended use as agreed in this Privacy Policy. Upon the expiration of the necessary period, we will completely erase your personal information by means of deletion, anonymization and other processing in accordance with the requirements of laws and regulations, and will no longer retain such information. If there are special provisions in laws and regulations, the storage period shall be implemented in accordance with such relevant provisions.

4.2 Protection Measures

1. Technical Protection: Adopt encryption technologies (such as SSL/TLS encrypted transmission, encrypted data storage) to prevent personal information from being leaked or tampered with during transmission and storage; deploy security devices such as firewalls and intrusion detection systems to guard against network attacks; conduct regular security detection and vulnerability repair on the system to improve the security performance of the system.
2. Management Protection: Establish a strict personal information management system, clarify the information management authority of personnel in each position, conduct security training and confidentiality assessment for employees who have access to personal information, and have them sign confidentiality agreements; establish an information security emergency plan and conduct regular emergency drills to respond to emergencies such as information leakage and loss; keep complete records of the collection, use, storage, deletion and other links of personal information to ensure traceability.
3. Third-Party Restrictions: If we entrust a third party (such as cloud service providers, customer service providers and the like) to process your personal information, we will sign a strict confidentiality agreement and data processing agreement with the third party, clarify the obligations and responsibilities of the third party, supervise and audit the information processing behavior of the third party, and ensure the security of your personal information. If a third party violates the provisions of the agreement, we will pursue its legal liability and require it to bear the corresponding compensation liability.

4.3 Security Tips

5. Sharing, Transfer and Public Disclosure of Personal Information

5.1 Sharing

1. For the purpose of realizing the functions of this Official Website and providing services to you, we entrust a third party to process your personal information (such as customer service, cloud storage, SMS push and the like). We will sign a confidentiality agreement with the third party, clarify the obligations of the third party, and ensure the security of your personal information.
2. We share your personal information within the necessary scope to respond to the requirements of laws, regulations, administrative organs and judicial organs, or to safeguard the public interest and the legitimate rights and interests of you and others.

5.2 Transfer

5.3 Public Disclosure

6. Your Rights in Respect of Personal Information

1. Right of Access: You have the right to access the personal information you submit on this Official Website, including account information, consultation records, reservation information and the like. You can view such information by yourself through the "Personal Center" of your Official Website account, or contact us for assistance in the inquiry.
2. Right of Correction: If you find that your personal information is incorrect or incomplete, you have the right to request us to correct and supplement such information. You can correct the information by yourself through the "Personal Center" of the Official Website, or contact us for assistance in the correction.
3. Right of Deletion: Under the circumstances stipulated by laws and regulations, you have the right to request us to delete your personal information, for example: the purpose for which we collect and use your personal information has been achieved, you no longer use the services of this Official Website, or you withdraw your consent and the like. You may contact us, and we will delete your personal information in a timely manner after verifying your identity (except as otherwise provided by laws and regulations).
4. Right to Withdraw Consent: You have the right to withdraw your consent to this Privacy Policy as well as your consent to the use of specific personal information for specific purposes. After the withdrawal of consent, we will no longer continue to collect and use your relevant personal information, but this shall not affect the legality of the personal information processing acts we have conducted based on your consent prior to the withdrawal.
5. Right of Replication: You have the right to request us to provide you with a copy of your personal information in a reasonable form, and we will provide the replication service for you after verifying your identity.
6. Right to File Complaints and Reports: If you believe that our personal information processing acts violate this Privacy Policy or relevant laws and regulations, you have the right to file complaints and reports with us. We will conduct a verification in a timely manner after receiving your complaints and reports and give you a reply within the prescribed time limit.

7. Protection of Minors' Privacy

8. Updates and Notices of the Privacy Policy

1. We will update this Privacy Policy from time to time in accordance with the update of national laws and regulations, the adjustment of the functions of this Official Website, the changes of user needs and other circumstances. The updated Privacy Policy will be published in a prominent position on this Official Website (such as the bottom of the homepage) and shall take effect upon the expiration of the publication period.
2. If there are major changes to the important contents of this Privacy Policy (such as major changes in the scope of personal information collection, purposes of use, methods of sharing and the like), we will notify you in advance through pop-ups on the Official Website, SMS, emails and other means to ensure that you understand all the contents after the changes. Your continued access to or use of this Official Website shall constitute your consent to the updated Privacy Policy; if you do not agree to the updated Privacy Policy, please stop accessing or using this Official Website.

9. Contact Us

• Official Customer Service Hotline: +1 800-567-1446
• Official Email Address: moonfishsp@outlook.com
• Mailing Address: Unit 705, 706, Building 3, Shangliang Smart Innovation Park, No.61 Pingji Avenue, Shangliang Community, Nanwan Subdistrict, Longgang District, Shenzhen
• Feedback Processing Time Limit: We will verify and reply to you within 7 working days after receiving your consultation, complaints and reports (the processing time limit for complex issues may be appropriately extended, and we will notify you in advance of such extension).

10. Other Provisions

1. This Privacy Policy shall be governed by the laws and regulations of the People's Republic of China. Any dispute arising between you and us in respect of this Privacy Policy shall first be resolved through friendly negotiation; if the negotiation fails, either party has the right to file a lawsuit with the people's court having jurisdiction at the place where the operation entity of this Official Website is located.
2. This Privacy Policy shall take effect on the date of its publication.